Official product information
Contact ElectroSlim
For ElectroSlim orders, tracking and refunds, call +1 (225) 293-8071. For website and product questions, email [email protected] (Mon–Fri, 9:00 am–5:00 pm ET); that mailbox cannot see orders. Office: 150 Broadway, Suite 1000, New York, NY 10038. Returns: 580 Broadway, Suite 1101, New York, NY 10012.
Contact details
Orders and refunds
Phone: +1 (225) 293-8071
The sales desk handles orders, tracking, changes and refunds.
Website questions
Email: [email protected]
Mon–Fri, 9:00 am–5:00 pm ET. It cannot see orders.
Office
150 Broadway, Suite 1000, New York, NY 10038, USA
Returns
580 Broadway, Suite 1101, New York, NY 10012, USA
Put your full name, email and order ID inside the box.
Which contact to use
| I want to… | Use |
|---|---|
| Place an order | +1 (225) 293-8071 |
| Track a delivery | +1 (225) 293-8071 |
| Change or cancel an order | +1 (225) 293-8071 |
| Claim a refund | +1 (225) 293-8071 |
| Return tubs | 580 Broadway, Suite 1101, New York, NY 10012 |
| Ask what an ingredient is | [email protected] |
| Report an error on this site | [email protected] |
| Press or privacy | [email protected] |
Before you call
- Your order ID, from the order email.
- The email address you ordered with.
- The purchase date, which is what the guarantee window counts from.
- The lot code from the tub, for anything about the product itself.
Send returns only to 580 Broadway, Suite 1101, New York, NY 10012, not to the office address. And if you are asking us to publish a Supplement Facts panel photo, [email protected] is the right place for that.
Common reasons people get in touch
Where is my order?
Call +1 (225) 293-8071 with your order ID.
I want a refund
Call +1 (225) 293-8071 inside the 60-day window.
The seal was broken
Do not use the tub; call the desk.
A fact here looks wrong
Email [email protected] and tell us which page.
Contact: questions
More answers on the full FAQ page.
How do I contact ElectroSlim support?
Call +1 (225) 293-8071 for orders and refunds. The website email, [email protected], cannot see orders.
Where do I send a return?
580 Broadway, Suite 1101, New York, NY 10012. Include full name, email and order ID.
Who pays return shipping?
The buyer. Use a tracked service.
How long does a refund take?
3–5 business days after the return is credited, then 5–10 days on your card.
Ready to try ElectroSlim?
Pick a pack and see the price at checkout. The money-back guarantee is 60 days from purchase, unless the sales page prints a longer window. Questions first? Call the order desk at +1 (225) 293-8071.
Sold through a USA authorized ElectroSlim retailer. This site is not the manufacturer and earns when you buy.