Guarantee
ElectroSlim 60-Day Money-Back Guarantee: How to Get Your Refund
Yes. The ElectroSlim guarantee is 60 days from purchase, unless the sales page prints a longer window. Call +1 (225) 293-8071 with your order ID, then mail the tubs with tracking to the New York returns address. The buyer pays return postage. Refunds follow 3 to 5 business days after the return is credited.
Key facts
- Window: 60 days from purchase, unless the sales page prints a longer one. The sales page governs.
- Claim by phone: +1 (225) 293-8071, with your order ID.
- Return address: 580 Broadway, Suite 1101, New York, NY 10012.
- The buyer pays return shipping. Tracking is advised.
- Refund: 3–5 business days after the return is credited, then another 5–10 days to show on a card.
What are the guarantee terms in one place?
Use this as a checklist when you call. If the desk gives you different terms, trust the sales page and write down who said what.
| Item | What is published |
|---|---|
| Guarantee | 60 days from purchase, unless the sales page prints a longer window |
| How to claim | Call +1 (225) 293-8071 with your order ID |
| Return mail must include | Full name, email and order ID |
| Return address | 580 Broadway, Suite 1101, New York, NY 10012 |
| Return shipping | Paid by the buyer; tracking advised |
| Refund timing | 3–5 business days after the return is credited, then 5–10 days on the card |
| Bonus reports | Two digital reports offered with purchase; the sales page decides which packs include them |
| Sales desk | +1 (225) 293-8071 |
| Website email | [email protected] (cannot see orders) |
| Guarantee type | A purchase policy, not a medical promise |
What does the ElectroSlim guarantee cover?
It covers your money. If you buy ElectroSlim and decide it is not for you, you can ask for a refund inside the window. The window is 60 days from purchase, unless the sales page prints a longer one.
It is a purchase policy, not a medical promise. It says nothing about whether the product works for anyone. It simply gives you a way out if the taste, the habit or the result does not suit you.
Because the sales page is the document that governs the terms, confirm your exact window with the sales desk when you order, and write down the date you bought.
If you would like to read the guarantee wording on the order page before you buy, it is shown there together with the pack total.
See today’s price and guaranteeThis site earns when you buy through its links.How do you claim a refund, step by step?
Call the sales desk
Phone +1 (225) 293-8071 with your order ID, inside the window.
Pack the tubs
Add a note with your full name, email and order ID.
Ship with tracking
Mail the box to 580 Broadway, Suite 1101, New York, NY 10012. You pay the postage.
Wait for the credit
The refund is issued 3–5 business days after the return is credited.
Watch your card
Allow a further 5–10 days for it to show.
Send returns to the returns address only, not to the office address on 150 Broadway. They are two different places.
What does a return cost you, and what do you need?
You pay the return postage. Use a tracked service. An untracked parcel is a parcel you cannot prove you sent, and tracking is the only evidence you hold if something goes missing.
- Your order ID, from the order email.
- The email address you ordered with.
- Your full name, written inside the box.
- The purchase date, which is what the window counts from.
- The lot code from the tub, if your question is about the product itself.
Bonus reports are digital. They are yours to keep and cannot be returned.
How long does an ElectroSlim refund take?
There are two clocks. The first starts when the returned tubs are credited at the returns address, and the refund is issued 3–5 business days later. The second is your bank, which can take a further 5–10 days to show the money on a card.
So the total wait depends on the post, the credit step and your card issuer. The sum is not published as a single figure, and we will not invent one. Keep your tracking number and your order email, and call the desk if the timeline passes without word.
Can you cancel or change an order?
Call the sales desk as soon as you can. Once a pack has shipped, it usually has to be returned instead of cancelled, so speed matters.
| Situation | Best step |
|---|---|
| Wrong pack ordered | Call before it ships |
| Duplicate order | Call with both order IDs |
| Address is wrong | Call straight away, because the carrier may still be able to redirect |
| A charge you do not recognize | Call the desk before you dispute it with your bank |
Who do you contact for customer service?
For orders, tracking, changes and refunds, use the phone: +1 (225) 293-8071. Mail to [email protected] is read Monday to Friday, 9:00 am to 5:00 pm ET, though that inbox cannot see orders. Use it for questions about this site, for corrections or for sending a photo of a Supplement Facts panel.
The office is at 150 Broadway, Suite 1000, New York, NY 10038. That is not where returns go.
What are the limits and open questions?
A few points are not settled in the published material, and it is better to ask than to assume. Whether the window counts from purchase or delivery is described on this site as usually from purchase, so a slow delivery eats into it. Whether opened tubs qualify is something to confirm with the desk.
The refund pages say to pack the tubs, opened or not, with a note. The guarantee page also says to ask whether opened tubs qualify and to write down who told you. Do both. A name and a date on a note can save a long argument later.
Frequently asked questions
Does ElectroSlim have a money-back guarantee?
Yes. It is 60 days from purchase, unless the sales page prints a longer window. Claims start with a phone call to +1 (225) 293-8071.
How do I get a refund on ElectroSlim?
Call the sales desk with your order ID, mail the tubs with tracking to 580 Broadway, Suite 1101, New York, NY 10012, and wait for the credit and the card timing.
Who pays for return shipping?
The buyer. Use a tracked service so you can prove the parcel was sent.
How long does the refund take?
The refund is issued 3 to 5 business days after the return is credited, then another 5 to 10 days to show on a card.
Can I cancel an ElectroSlim order?
Call the sales desk as soon as you can. Once a pack has shipped, it usually has to be returned instead of cancelled.
Can I email customer service about my order?
Not for orders. The website email cannot see orders. Use the sales phone on +1 (225) 293-8071 for refunds, tracking and changes.
How do I order ElectroSlim and still keep the refund option?
Order on theelectroslim.com or by phone at +1 (225) 293-8071, keep your order ID, and decide within the 60-day window. Other listings may not carry the same refund route.
Do I have to send back empty ElectroSlim tubs for a refund?
The post says to mail the tubs with tracking to the New York returns address after calling with your order ID. Call +1 (225) 293-8071 first so the return is matched to your order.
Sources
These pages are the outside sources named on this site. They are linked so you can read them yourself.
- U.S. Food and Drug Administration. Dietary Supplements: What You Need to Know
Our view
A written 60-day guarantee with a named phone line and a New York returns address is a real strength, and it is the main reason a one-tub test is a modest risk. Its weak points are plain too: you pay the postage, the window counts from purchase, and small points such as opened tubs need a call.
Treat the guarantee as a safety net, not a plan. Keep the order email, note the date and decide before day 53.
Last updated . Medically reviewed by Dr. Emeran Mayer, MD, Physician on October 16, 2026.
Thinking it over?
The guarantee gives you a way back if the drink is not for you. The order page shows its wording and your total before anything is charged.
Sold through a USA authorized ElectroSlim retailer. This site is not the manufacturer and earns when you buy.